Return, Refund & Cancellation Policy

We stand firmly behind the sacred purity and craftsmanship of every product. If you receive an item that is damaged, defective, or incorrect, we are here to assist you promptly.

1. Order Cancellation Window

You may cancel an order within 1 hour of placement before it enters our dispatch processing. Contact us via WhatsApp at +91 98765 43210 or email support@sacredtattva.com with your Order ID.

2. Replacement Policy for Transit Damage

In the rare event of transit damage or broken mala threads:

Notify us within 48 hours of delivery with clear photographs or a short unboxing video.
Our team will arrange a free replacement dispatched with priority tracking.

3. Non-Returnable Items

Due to sacred ritual purity and hygiene considerations, opened fragrance boxes, burnt incense, and worn prayer malas cannot be returned for resale.

4. Refund Timelines

Approved refunds are processed to your original payment method (or bank account/UPI for COD orders) within 5 to 7 business days.