Frequently Asked Questions
Find quick answers to common questions about Sacred Tattva offerings, purity standards, and order delivery.
1. Are Sacred Tattva incense sticks genuinely 100% charcoal-free?
Yes, absolutely. Unlike commercial black agarbattis that use powdered coal and synthetic aroma oils, our incense is hand-rolled from pure flower powders, natural resins (Loban, Guggal), and essential oils. They emit pure, soothing fragrance without toxic black soot.
2. How are your Rudraksha and Tulsi Malas authenticated?
Our 5-Mukhi Rudraksha malas are lab-verified natural botanical seeds with complete facet grooves. Our Tulsi beads are carved from naturally shed holy basil wood by traditional artisans in Sri Vrindavan Dham, without artificial varnishes.
3. Is Cash on Delivery (COD) available for my pincode?
Yes! COD is supported across virtually all serviceable pin codes in India. You can test your exact delivery pincode on any single product page using our Pincode Delivery Checker.
4. How do I track my active order?
Simply visit our Track Your Order page and enter your Order ID (from your confirmation email) and Billing Email to view live courier status.
5. What are your customer support timings?
Our dedicated support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST via Email (support@sacredtattva.com) and WhatsApp (+91 98765 43210).